Optical Network Engineer
Optical Network Engineer
12-Month Initial Contract | On-Site
We are seeking an experienced Optical Network Engineer on a 12-month initial contract, working on-site to support the deployment and migration of optical transport infrastructure.
Responsibilities include the remote turn-up, commissioning, and testing of Ciena 6500, RLS, and associated transport equipment, including shelf commissioning and service provisioning, establishing end-to-end route continuity, performing BER testing, and running validation scripts to identify and resolve system clean-up items.
Responsibilities
• Perform advanced provisioning and troubleshooting activities, and software upgrades
on newly installed equipment.
• Work remotely, with field technicians to ensure sites are turned up and tested
• Work remotely with field personnel to troubleshoot issues preventing route turn up and test.
• Run scripts to pull information needed for the Network Validation team to assess any
system clean up items that need to be remotely corrected.
• Work remotely, with field technicians, if necessary, to correct any system clean up items
identified by the Network Validation process.
• Remotely turn up a 1-hour BERT and run final scripts.
• Work closely with the Project Management team and will provide them with
technical advice as needed.
• Resolve complex technical problems and will escalate issues to the next level of support
when necessary.
• Responsible for the administration of deployment project documentation, including
daily status reports, project closing documents, and engineering document updates.
• Responsible for the collection, validation, and submission of network test records.
Experience
• Advanced knowledge of one or more major Ciena product lines. (Ciena 6500, RLS
product knowledge is essential.
• Strong understanding and experience troubleshooting photonic layer, including EDFA
and Raman amplification.
• Knowledge of routers and L2/L3 networking is preferred.• Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS
scripts, etc.) is essential.
• Ability to perform advanced provisioning and troubleshooting activities, as well as
network software upgrades.
• Knowledge and experience to direct other technicians during live traffic maintenance
window activities, and to provide mentoring and instruction to trainees and peers.
• Work independently from a remote location, without direct supervision, collaborating
as part of a team to meeting business objectives.
• Must have excellent written and verbal communication skills.
• Excellent Customer Service interaction skills
• Ability to work in a collaborative environment
• Technical Degree or bachelor’s degree (CS,EE), or relevant equivalent work experience.
• Min 7+ years working with field deployment team and service partners is desired.
• Familiarity with various North America customers, specifically in the realm of network
deployment or Network Operation Center (NOC) support.
• Previous network turn up and test support experience on Ciena products.
• Ability to diagnose, troubleshoot and debug complex system level issues.
• Excellent organizational, interpersonal skills and problem-solving skills.
• Team player. Must be able to work well in a collaborative team environment that
promotes sharing of knowledge and experiences.
• Experience in providing technical support; preferably through an equipment vendor.